Privacy Statement

Mosaic Insurance Exchange is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Mosaic Insurance Exchange Website and governs data collection and usage. By using the Mosaic Insurance Exchange website, you consent to the data practices described in this statement.

Collection of your Personal Information

Mosaic Insurance Exchange collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Mosaic Insurance Exchange also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites. There is also information about your computer hardware and software that is automatically collected by Mosaic Insurance Exchange. This information can include: your IP address, browser type, domain names, access times and referring Website addresses. This information is used by Mosaic Insurance Exchange for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Mosaic Insurance Exchange Website. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Mosaic Insurance Exchange public message boards, this information may be collected and used by others. Note: Mosaic Insurance Exchange does not read any of your private online communications. Mosaic Insurance Exchange encourages you to review the privacy statements of Websites you choose to link to from Mosaic Insurance Exchange so that you can understand how those Websites collect, use and share your information. Mosaic Insurance Exchange is not responsible for the privacy statements or other content on Websites outside of the Mosaic Insurance Exchange and Mosaic Insurance Exchange family of Websites.

Use of your Personal Information

Mosaic Insurance Exchange collects and uses your personal information to operate the Mosaic Insurance Exchange Website and deliver the services you have requested. Mosaic Insurance Exchange also uses your personally identifiable information to inform you of other products or services available from Mosaic Insurance Exchange and its affiliates. Mosaic Insurance Exchange may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. Mosaic Insurance Exchange does not sell, rent or lease its customer lists to third parties. Mosaic Insurance Exchange may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Mosaic Insurance Exchange may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Mosaic Insurance Exchange, and they are required to maintain the confidentiality of your information. Mosaic Insurance Exchange does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. Mosaic Insurance Exchange keeps track of the Websites and pages our customers visit within Mosaic Insurance Exchange, in order to determine what Mosaic Insurance Exchange services are the most popular. This data is used to deliver customized content and advertising within Mosaic Insurance Exchange to customers whose behavior indicates that they are interested in a particular subject area. Mosaic Insurance Exchange Websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Mosaic Insurance Exchange or the site; (b) protect and defend the rights or property of Mosaic Insurance Exchange; and, (c) act under exigent circumstances to protect the personal safety of users of Mosaic Insurance Exchange, or the public.

Use of Cookies

The Mosaic Insurance Exchange Website use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Mosaic Insurance Exchange pages, or register with Mosaic Insurance Exchange site or services, a cookie helps Mosaic Insurance Exchange to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Mosaic Insurance Exchange Website, the information you previously provided can be retrieved, so you can easily use the Mosaic Insurance Exchange features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Mosaic Insurance Exchange services or Websites you visit.

Security of your Personal Information

Mosaic Insurance Exchange secures your personal information from unauthorized access, use or disclosure. Mosaic Insurance Exchange secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Mosaic Insurance Exchange will occasionally update this Statement of Privacy to reflect company and customer feedback. Mosaic Insurance Exchange encourages you to periodically review this Statement to be informed of how Mosaic Insurance Exchange is protecting your information.

Contact Information

Mosaic Insurance Exchange welcomes your comments regarding this Statement of Privacy. If you believe that Mosaic Insurance Exchange has not adhered to this Statement, please contact Mosaic Insurance Exchange at We will use commercially reasonable efforts to promptly determine and remedy the problem.

Nondiscrimination Statement

Mosaic Insurance Exchange, Inc., the Small Business Service Bureau, Inc., and our contracted health insurance issuers comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. People are not excluded or treated differently because of race, color, national origin, age, disability, or sex. The full Neighborhood Health Plan nondiscrimination statement can be found here:  NHP Nondiscrimination Notice.pdf  

Language Access


ATTENTION: If your primary language is not English, language assistance services, free of charge, are available to you. Call 1-888-806-1041 (TTY: 1-800-234-7918).


Español (Spanish)ATENCIÓN: Si su lengua materna no es el Inglés, servicios de asistencia lingüística, de forma gratuita, están a su disposición. Llame 1-888-806-1041 (TTY: 1-800-234-7918).


Português (Portuguese)

ATENÇÃO: Se você fala português, encontram-se disponíveis serviços linguísticos gratuitos. Ligue para 1-888-806-1041 (TTY: 1-800-234-7918).


Kreyol Ayisyen (French Creole)

ATANSYON: Si lang prensipal ou se pa lang angle, sèvis asistans lang, gratis, yo disponib nan ou. Rele 1-888-806-1041 (TTY: 1-800-234-7918).


繁體中文 (Traditional Chinese)


Tiếng Việt (Vietnamese)


Chú ý: Nếu ngôn ngữ chính của bạn không phải  tiếng Anh, các dịch vụ hỗ trợ ngôn ngữmiễn phí sẵn cho bạnGọi 1-888-806-1041 (TTY: 1-800-234-7918).


Русский (Russian)

ВНИМАНИЕ: Если ваш основной язык не является английским, переводческие услуги, бесплатно, доступны для вас. Звоните 1-888-806-1041 (TTY: 1-800-234-7918).

العربية (Arabic)

تنبيهإذا لغتك الأم ليست اللغة الإنجليزية، والخدمات المساعدة اللغوية، مجانا، كما تتوفر لكدعوة 1-888-806-1041

.(TTY: 1-800-234-7918)

ខ្មែរ (Cambodian)

ជូនដំណឹង៖ បើអ្នកនិយាយភាសាខ្មែរ, យើង​មាន​សេវាកម្ម​បក​ប្រែ ជូន​លោក​អ្នក​ដោយ​ឥត​គិត​ថ្លៃ។។ ចូរ ទូរស័ព្ទ 1-888-806-1041 (TTY: 1-800-234-7918)។

Français (French)

ATTENTION: Si votre langue maternelle est pas l'anglais, les services d'assistance linguistique, gratuitement, sont à votre disposition. Appelez 1-888-806-1041 (ATS: 1-800-234-7918).

Italiano (Italian)

ATTENZIONE: Se la lingua principale non è l'inglese, la lingua servizi di assistenza, a titolo gratuitosono a vostra disposizioneChiamare 1-888-806-1041 (TTY: 1-800-234-7918).

한국어 (Korean)

주의 : 사용자의 기본 언어가 영어가 아닌 경우무료 언어 지원 서비스당신에게 사용할  있습니다. (: 1-888-213-8163 TTY) 1-888-806-1041 호출합니다.

ελληνικά (Greek)

ΠΡΟΣΟΧΗ: Εάν η κύρια γλώσσα δεν είναι η αγγλική, υπηρεσίες παροχής βοήθειας γλώσσα, δωρεάν, είναι στη διάθεσή σας. Καλέστε 1-888-806-1041 (TTY: 1-800-234-7918).

Polski (Polish)

UWAGA: Jeśli głównym językiem nie jest angielski, Usługi pomocy języka, bezpłatnie, są dostępne dla Ciebie. Zadzwoń 1-888-806-1041 (TTY: 1-800-234-7918).

हिंदी (Hindi)

ध्यानअपनी प्राथमिक भाषा अंग्रेजी नहीं हैतो भाषा सहायता सेवाओंनिशुल्कआप के लिए उपलब्ध हैं कॉल 1-888-806-1041 (TTY: 1-800-234-7918)।

ગુજરાતી (Gujarati)

સાવધાનીતમારા પ્રાથમિક ભાષા ઇંગલિશ  હોય તોભાષા સહાય સેવાઓમફતતમારા માટે ઉપલબ્ધ છેકૉલ 1-888-806-1041 (TTY: 1-800-234-7918). 

ພາສາລາວ (Lao)

ຄວນລະວັງຖ້າຫາກວ່າພາສາແມ່ຂອງທ່ານບໍ່ແມ່ນພາສາອັງກິດການບໍລິການການຊ່ວຍເຫຼືອພາສາເສຍຄ່າໃຊ້ຈ່າຍແມ່ນມີໃຫ້ເພື່ອທ່ານໂທຫາ 1-888-806-1041 (TTY: 1-800-234-7918).